How can I pay for my order? Which credit cards do you accept?

We accept all major debit and credit cards including American Express, Visa and Mastercard.

What will appear on my bank statement?

When you pay by credit/debit card, payments will be shown on your statement under the name “My Pharmacy”.

Is the service confidential?

Your medical data and order history is completely confidential and will only be viewable by our pharmacy staff and prescribers. View our Privacy Policy for further information.

Is the packaging discreet?

Yes, we only use plain, discreet packaging without any branding or labels.

Is the packaging discreet?

Absolutely, but you will have to send your prescription to us before we are able to provide you with any medication. Alternatively, we offer a free consultation service provided by one of our prescribers who will issue a private prescription to all eligible patients. There is no additional cost for this process.

Can I use an existing prescription?

Absolutely, but you will have to send your prescription to us before we are able to provide you with any medication. Alternatively, we offer a free consultation service provided by one of our prescribers who will issue a private prescription to all eligible patients. There is no additional cost for this process.

Do I need a prescription to order?

You do not need an existing prescription to use our service. We offer a free consultation process which is reviewed by one of our prescribers who will issue a private prescription (for all eligible patients).

Are the medications you provide genuine? Are they the same as if I went to a high street pharmacy?

Absolutely. We use the same pharmaceutical suppliers and wholesalers as traditional high street pharmacies. All medicines purchased by a pharmacy (internet or high street) must be purchased from an approved wholesaler. Our main wholesalers are AAHPhoenix  and Alliance Healthcare who are the three biggest wholesalers in the UK. You can view our registration status with the General Pharmaceutical Council. The pharmacy is registered with the General Pharmaceutical Council with number 1111205.

How can I be 100% sure mypharmacy is legal?

We are authorised by the Medicines and Healthcare products Regulatory Agency to sell medicines online through our website www.mypharmacy.co.uk. We are registered as an internet pharmacy with the General Pharmaceutical Council. You can view our registration with the General Pharmaceutical Council. Our registration number with the General Pharmaceutical Council is 1111205.