FAQs

We pride ourselves in providing excellent customer service

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At my chemist plus we pride ourselves in providing excellent customer service.

About Us

My chemist Plus are a in house online prescription and online pharmacy service. You complete a free online consultation and our prescribers will assess and issue We offer a quick, reliable and discreet service to your door at competitive prices.

You complete a free online consultation and our prescribers will assess and issue an online prescription. Your online prescription will then be dispensed in house by our online pharmacy and dispatched to you in discreet packaging on a next day delivery service.

My Chemist Plus are registered and regulated by the General Pharmaceutical Council Link to registration We are also licensed by the Medicines Health Regulatory Agency (MHRA) to legally supply prescription and non-prescription medication. Link to registration
Our prescribers are registered and regulated by their relevant regulatory bodies and are all UK registered. You can be assured that our prescribers have years of experience and expertise. They will only issue you an online prescription if they feel it is clinically safe to do so.

Please log in to “My Account” select “Orders” and then select the order you have a question about. You have the option to email us from here. Alternatively you can email [email protected], phone 01204 806059, or use the Live Chat feature on our website.

We have robust policies and procedures in place in line with the new Medicines Health Regulatory Agency requirements. We also have a clear audit trail of the medication we supply and we only source our medication from reputable wholesale distributers.
Our online prescription service and online pharmacy service is 100% secure. We have strict policies and procedures implemented to ensure all customer data is protected. Our confidential waste is destroyed in house then collected by a third- party company who destroy it further. Please also read our GDPR policy.

Ordering

Please note you cannot add a product to basket without completing a online questionnaire. Once you have completed the online questionnaire you can add the chosen online prescription treatment to basket. Your order will then be assigned to a prescriber. The prescriber will then assess your online consultation and issue an online prescription. This online prescription will then be dispatched by our online pharmacy. Your order will be packaged discreetly and dispatched to you using the Royal Special Next Day Delivery Service. You will need to sign for your parcel Once the order has been dispatched you will receive tracking details in a separate email from Royal Mail.

You can track the status of your order by logging in to your account.

Once the order has been dispatched you can track your order using the tracking details emailed to you by Royal Mail.

No. The price listed is inclusive of the consultation fee.

Our prices our very competitive.

Our prescribers will only decline an order if they feel it is not clinically safe to issue a online prescription. We will always advise you by email to contact your GP or any other appropriate health care professional/body. We will also provide a full refund.

All orders placed before 14:30pm are dispatched for next day delivery.

Please note orders placed on Friday after 14:30pm not be dispatched until Monday.

Our admin hours are Monday to Friday 9.30am-5pm

Should you require support outside of these hours please email us at [email protected] or alternatively use our Live chat feature.

If you have a question regarding an order you have placed or received please login to your account and select the order you wish to query and email us from here.

You can cancel your order by contacting us by phone or email, we will cancel your order and process a refund. However please note once the order has been dispatched we cannot provide a refund.

“If you wish to cancel your order after submission there will be a £10 cancellation to cover the operational costs”.

We cannot provide refunds on any orders once they have been authorised. All stock returned to us would legally need to be destroyed.

“If you wish to cancel your order  there will be a £10 cancellation to cover the operational costs”.

You can contact your prescriber in relation to your online consultation and online prescription by logging in to your account and selecting the online consultation/online prescription you wish to query and email us from here

Alternatively if you wish to contact our prescribers or a specific prescriber please email [email protected] and our admin team will forward the query.

Dispatch/Delivery

We take the delivery of prescription medication very seriously. Following a thorough risk assessment and careful review of our delivery options and internal processes, we have chosen to offer delivery using Royal Mail Tracked 24 and Royal Mail Special Delivery Next Day. This allows us to provide a reliable and secure service while maintaining the high standards expected for prescription items. Please note that orders placed after 14:30 on Friday will be dispatched on Monday.

For orders where Special Next Day delivery has been selected, a signature will be required upon receipt of the order.

Royal Mail will leave a calling card with your options to either rearrange delivery or collect from your local depot.

Unfortunately we cannot offer this service at present. However all orders are guaranteed to be delivered before 1pm.

If your order does not arrive by 1pm please email our admin team on [email protected].

Once your online prescription has been dispensed by our pharmacy you should expect to receive an email from Royal Mail with your tracking details.

You can track the journey of your parcel using these details.

Patient Account

You can sign in to your account by clicking on the My Account icon at the top of website.
To reset password you will need to select the reset password option. You should receive an email with a link to reset your password.

You cannot change your email address you have used to create your account, however if you have a new email you wish to use please create a new account and inform us so that we can link both accounts under the new email address.

I wish to close my patient account

Please contact our admin team by email to [email protected]

Complaints

We take our customer complaints very seriously.
See our complaints policy.

If for any reason you wish to make a complaint please email us at [email protected].